Name supplied, withheld by author
My sincere thanks to you and your team.
Now having both sides of the story, my son is back on track and god willing on his way to a high end qualification.
I am not sure if it was stupidity or jealous people offering the fake advice. However, to anyone reading this, please contact the company offering the training, they will help you through genuine issues. This advice came from your team and it worked.
Again I cannot thank you enough – great job gentlemen